What's New

Help Desk Workspace

The Help Desk Workspace transforms customer support by centralizing all essential tools in one cohesive environment. Customize your support operation with team-specific spaces, flexible SLA operating hours that match your availability, and seamless integration with any messaging platform through the Custom Channel API. Your support team will resolve issues faster with improved analytics for performance tracking and ticket splitting for complex requests. By bringing everything into one view, you'll turn customer support from a cost center into a loyalty-building advantage that delivers exceptional experiences at scale.

Breeze Prospecting Agent

The Breeze Prospecting Agent accelerates your pipeline by automating time-consuming prospecting tasks. It researches target accounts and creates personalized, on-brand outreach that resonates with prospects. Your team can focus on building relationships while the agent handles repetitive work, connecting you with more qualified opportunities and moving deals through your pipeline faster.

Multi-Account Management

Multi-Account Management streamlines operations for businesses with multiple entities by connecting what matters while maintaining necessary separation. Share assets and customer data across accounts to drive stronger growth while saving valuable time through instant copying of emails, forms, and lists between accounts. Your team will onboard to HubSpot faster, execute campaigns across organizations more efficiently, and accelerate growth through connected customer data that enables personalized experiences and uncovers cross-selling opportunities—all from one central management hub.

Sales Workspace

The Sales Workspace eliminates app-switching by bringing everything sales reps need into one intuitive command center. Guided Actions highlight your highest-impact opportunities while Predictive Deal Scoring helps you focus on the most promising prospects.

With streamlined lead management, instant deal context through AI-generated insights, and automated meeting preparation that captures key information, your team will spend less time on admin work and more time building relationships that close deals faster. Experience the power of a truly unified sales environment designed for today's fast-paced selling landscape.

Fathom App for HubSpot

The improved Fathom app for HubSpot now automatically syncs AI-generated deal summary notes directly to HubSpot deal properties. This automation allows sales leaders and reps to save valuable time, ensure consistent CRM hygiene, and guarantee adherence to chosen sales methodologies.