Behind the Scenes: A Marketing, Sales and CX Pulse Check

Free Report

Thought-Leadership | A Marketing, Sales and CX Pulse Check

We’ve surveyed 900 cross-industry marketing, sales and customer service managers to get a pulse of how they’re experiencing life on the customer frontline today. Covering AI, job satisfaction, connection to the business, priorities and challenges, skills and team alignment; this research uncovers the sentiments of these core teams and offers practical advice on how to equip them to succeed. 

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This report includes:

  • Common trends across marketing, sales and customer service managers
  • The influence and potential of AI in these roles
  • Job satisfaction rates
  • Connection to the business
  • Budgets
  • Flexible working 
  • And more!
Rebecca Brown-1

What a fascinating and insightful report that touches on so many areas customer leaders need to consider. We’ve found it crucial with tighter client budgets to get the balance right between the familiarity customers desire and the rapidly advancing AI available. I’d always caution businesses looking to reduce staff headcount or replace key functions with automation to first take the time to map their customer journey. That way you can truly understand where your customers value the human touch vs what could easily be automated without negatively impacting the customer experience.

Rebecca Brown

Customer Experience Consultant, Founder & CEO

Think Wow

think wow
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Do you know how your marketing, sales and customer service managers are faring in today’s evolving business landscape?

Marketing, sales and customer service managers have been at the front line of remarkable change over the past few years.

We surveyed 900 UK managers to get a pulse check on their sentiments and pain points. In this report, we delve into core topics such as AI, hybrid working, team alignment, the role of the customer and more. Offering a rare glimpse into these key departments as well as practical advice from business leaders, this report will empower you to optimise operations and achieve exceptional results. Join us in revolutionising frontline performance. Get a free copy of our Behind The Scenes report and help transform your business today.

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Optimise operations and achieve exceptional results.
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