9:30am | Event Welcome
Carol Fong, Head of Sales, HubSpot Asia
9:35am | Prioritising Connection In A Digital Future
Looking to unlock success in today's rapidly changing business landscape? As consumer expectations continue to evolve, businesses must find the right balance between human interaction and technology to offer the seamless connections that customers now crave.
Our 360-degree analysis of APAC consumer and business leaders' perspectives on connection, experience, and business provides valuable insights to help you stay ahead of the game.
Kat Warboys, Marketing Director, APAC, HubSpot
10:05am | Technology and the customer experience: How leaders in Philippines are approaching growth in today’s economic climate
There’s an opportunity for businesses to win on CX, while also lowering operational costs. But to do so, they need to start reviewing their tech stacks and evaluating how it works to deliver a seamless and delightful experience for customers.
Our panelists will discuss the core challenges businesses face when it comes to building meaningful connection with their customers in 2024, sharing how they are leveraging technology to improve CX and their first-hand experiences in building a customer-centric organisation, including:
- Why CX is a priority for their organisations, and their real-life journey of transforming CX in their organisation.
- How should leaders think about mobilising their business around the customer and prioritise CX with technology
- How technology enables and empowers orgs and teams to deliver on CX + what businesses are spending on their tech
- The relationship between customer experience, improving efficiency, and driving down costs in the long-term
Carol Fong, Head of Sales, Asia, HubSpot
Renzo Belardo, Vice President for Growth, Sprout Solutions
Tharah Jane Chin, Chief Marketing Officer, PHINMA Education
