Conversation intelligence offers a breakthrough alternative to sales development by empowering leaders to leverage the emerging power of artificial intelligence (AI) for call recording, transcription, and analysis. This guide from HubSpot and Dialpad has what you need to know about the evolving impact of intelligent tools on sales coaching for developing a top-performing team.
If your business or organization has conversations with customers and prospects on a daily basis, then you already have a wealth of insights and data. Are you using this information? Do you know what products or features customers are having issues with, which competitors are being brought up on sales conversations, and so on? With conversation intelligence, you can uncover all of those gems that are already living in your customer calls.
With HubSpot’s expertise in sales and support, and Dialpad’s experience in building an AI that focuses on conversation intelligence, this guide will show you how this all works—and examples of your business could be using this to provide a better customer experience and close more deals.