Building a churn strategy is a process. This template offers actionable steps to start understanding what's happening with customer churn and retention at your business.
In Hubspot’s 2020 State of Customer Service businesses ranked customer retention as their second most important priority. Having a customer retention strategy is necessary for the success of your business.
If you’re losing customers or revenue there’s an opportunity to explore exactly what’s happening, and then use those findings to optimize your internal strategy.
The Customer Churn Analysis Template is your beginner’s guide to targeting churn and improving customer retention. Every step of the template walks you through a process to help you find answers and solutions.
Just sharing some free knowledge that we hope you’ll find useful. Keep us in mind next time you have marketing questions!