HubSpot is an inbound marketing and sales software platform that helps companies attract visitors, convert leads and close customers.


5 Free Customer Satisfaction Survey Templates

Easily measure customer satisfaction and begin to improve your customer experience.

Ready to improve your customer experience?

  • Your happiest customers can be more effective than your whole sales and marketing departments in spreading the good gospel about your business. Your most frustrated customers? Well, negative word-of-mouth travels fast.
  • Businesses that actively seek out customer feedback and measure it proactively over time tend to grow faster. They also, through listening to their customers, develop a model of customer-centricity that helps them iterate and move more quickly with the market.
  • Measuring customer satisfaction doesn't have to be difficult; rather, it's quite simple. Often, you can get a lot of insight from only a few questions. These survey templates will get you started.

These 5 customer satisfaction survey templates include:

  • Net Promoter Score (NPS)
  • Customer Satisfaction Score (CSAT)
  • Customer Effort Score (CES)
  • Open-Ended Questions
  • Long-form Customer Survey

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