Your happiest customers can be more effective than your whole sales and marketing departments in spreading the good gospel about your business. Your most frustrated customers? Well, negative word-of-mouth travels fast.
Businesses that actively seek out customer feedback and measure it proactively over time tend to grow faster. They also, through listening to their customers, develop a model of customer-centricity that helps them iterate and move more quickly with the market.
Measuring customer satisfaction doesn't have to be difficult; rather, it's quite simple. Often, you can get a lot of insight from only a few questions. These survey templates will get you started.
Just sharing some free knowledge that we hope you’ll find useful. Keep us in mind next time you have marketing questions!