5 Free Customer Satisfaction Survey Templates

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Easily measure customer satisfaction and begin to improve your customer experience.

Ready to improve your customer experience?

Your happiest customers can be more effective than your whole sales and marketing departments in spreading the good gospel about your business. Your most frustrated customers? Well, negative word-of-mouth travels fast.

Businesses that actively seek out customer feedback and measure it proactively over time tend to grow faster. They also, through listening to their customers, develop a model of customer-centricity that helps them iterate and move more quickly with the market.

Measuring customer satisfaction doesn't have to be difficult; rather, it's quite simple. Often, you can get a lot of insight from only a few questions. These survey templates will get you started.

Frequently Asked Questions (FAQs)

  • A satisfaction survey form allows a group of people to rate their happiness with your product, your company, or an experience. They can be used to judge customer satisfaction, employee satisfaction, patient satisfaction, or student satisfaction.

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  • Here are tips to create a customer satisfaction survey:

    1. Figure out your goals
    2. Pick a survey tool and a template
    3. Write specific and clear questions
    4. Make it your own
    5. Review carefully before sending
    6. Write a great email header
    7. Use your email to persuade people to complete the survey
  • Absolutely!

    Just sharing some free knowledge that we hope you’ll find useful. Keep us in mind next time you have marketing questions!

  • Customer satisfaction is how happy customers are with a company's products or services. One way to gauge customer satisfaction, for example, is to conduct a customer satisfaction survey.

  • The best way to judge customer satisfaction is through a survey. Surveys usually have multiple choice questions, ranking questions, and then open ended space for comments.

  • The four main customer needs are:

    1. Price. Each customer has a budget to work within.
    2. Choice. Having choices gives customers a feeling of satisfaction, but too many choices can be overwhelming.
    3. Quality. A quality product or service gives consumers value for their money.
    4. Convenience. The easier it is to complete a purchase, the more likely it is that the customer will buy what is offered.
Easily measure customer satisfaction and begin to improve your customer experience.