Customer support staff turns over 2-3x higher than overall employee turnover. So how can you do your due diligence when it comes to keeping your support staff employed and productive?
Documenting your customer support onboarding and training procedures in a customer service training manual can help new hires learn their jobs faster and do their jobs better.
Download this template and customize it with your company's training processes, employee resources, and product information so that new support hires can start helping your customers succeed.
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