HubSpot + Aircall

Stop switching tools. Start building better customer experiences.

Discover how to unify your sales and service calls in one connected platform so your teams move faster and your customers never feel the gaps.
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Framework for Synchronization

Your revenue teams don’t need another tool.

They need less noise and more clarity. Today, most scaling businesses rely on dozens of apps that don’t talk to each other. Sales loses context, service repeats questions, and customers notice the disconnect.

The HubSpot + Aircall playbook shows you how to cut through the chaos. Inside, you’ll find proven frameworks, implementation checklists, and real-world stories that help you synchronize conversations, strengthen customer relationships, and achieve fast time-to-value without sacrificing experience.

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Preview what's inside:

Chapter 1

AI was supposed to make your job easier. So why do you still spend so much time on manual tasks? Most teams waste hours hunting down information and switching between tools just to service one customer.

...

Chapter 2

Welcome to the world of synchronized systems. It’s not fragmented. It doesn’t cause confusion. Instead, it moves customer touchpoints seamlessly from channel to channel and team to team. Automated workflows carry the baton from sales to service to operations, ensuring nothing slips through the cracks.

...

Chapter 3

Choose Your Journey

Chapter 4

In sales, every interaction is an opportunity. But how often do your reps engage in meaningful conversations with buyers? According to research, not nearly enough.

Eight in ten surveyed sales professionals say connecting with people is the most important—and enjoyable—part of the job. Yet an astounding 70% of their time still goes to non-selling tasks. The reason? Fragmented data. More than a third struggle to share data with other teams, largely because each department uses its own set of tools.

What if you could unlock more time for impactful customer conversations? 

...

Chapter 5

The Support Excellence Framework

Chapter 6

The Integration and Workflow Framework

Chapter 7.1

The world’s first “bicycle as a service” company was up to 280,000 members in eight countries when its support team started getting more than 40,000 tickets a month—a heavy lift made heavier by outdated technology. Despite their best efforts, some tickets sat unaddressed for months on end. Today, calls are resolved in days. 


Chapter 7.2

Allica Bank Accelerates Growth and Profitability

Chapter 8

While building a synchronized system is definitely doable, it won’t happen all at once. Here’s how to roll out successful adoption in manageable phases.

🏁 Phase 1: Foundation (Weeks 1-4)
Lay the groundwork with core setup and training.
  • Set up the Aircall and HubSpot integration and enable basic features
    • Call logging
    • Contact sync
    • Insights Cards
  • Train core users
  • Configure workflows for automated post-call follow-up
  • Validate logging accuracy
    • Confirm calls sync to the correct HubSpot records

Conclusion

It’s your key to unlocking a true competitive advantage. Why? Because organizations that unify their communication and CRM systems won’t just deliver better service. They’ll move and grow faster, too. When every conversation, workflow, and dataset is in sync, your business naturally becomes a machine of efficiency. 

...

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Ready to unify your conversations?

Get the step-by-step playbook to streamline your sales and service calls, improve customer experiences, and drive growth.

Who is the playbook for?

  • Sales Leaders

    Shorten cycles, reduce admin, and equip reps with real-time insights.

  • Customer Success Leaders

    Resolve issues faster with context-rich tickets, omnichannel support, and built-in QA.

  • RevOps Leaders

    Eliminate silos, enforce consistency, and build reporting your executives can trust.

The Real Impact

  • 200+

    The average company uses over 200 apps, fragmenting customer data

  • 82%

    82% of customers expect immediate resolution to their problems

  • 74%

    74% of service leaders say tool-switching slows resolution times

  • The easy access to call recordings in HubSpot helps sales and customer care teams review client interactions so we can provide a better service to our customers.

    Will Andrew

    Business Transformation Manager

    Rezdy

    rezdy-og-image

  • [The integration] is a massive benefit to our sales teams because it automates calling. We use Click-to-Dial and it logs calls, records calls, and enters calls directly into HubSpot, and transfers the notes.

    Ed Sharp

    Sales Operations Manager

    Mail Manager

    mail manager icon

  • Aircall’s deep integration with HubSpot was a no-brainer as this allowed us to configure an integrated Tech Stack that incorporated voice conversation and the power of HubSpot’s workflow engine.

    Neil Ritchie

    Co-Founder & Joint CEO

    ProsperoHub

    ProsperoHub
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Essential App for Sales

HubSpot recommends Aircall in its Essential Apps for Sales list, featuring integrations that drive smarter sales and improve performance.

FAQs

Frequently Asked Questions

Most teams can integrate Aircall with HubSpot in just a few hours.

Yes. Conversations from SMS and WhatsApp appear directly in HubSpot, and tickets can be auto-created.

Step-by-step guidance for configuration, mapping, and validation, tailored for Sales, Service or Customer Success, and RevOps.

With unified datasets, you can finally trust your dashboards that track pipeline, ensure SLAs, and verify customer health.

Yes. Allica Bank (featured in the eBook) is one of several financial services companies already seeing results from the integration.

The integration works for any industry hoping to solve for internal efficiency and customer experience.