On-Demand Webinar

Overcoming CX Blind Spots: A Masterclass in Gaining a 360° View of Customers to Drive Retention

On-Demand

Join us for a Masterclass designed for CX Leaders to learn how to implement a unified CX approach by bringing support and customer success on a single AI-Powered platform.

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Are you feeling CX headwinds? You're not alone.

In 2024, the customer experience landscape is shifting dramatically. With rising expectations and increasingly complex buyer behaviors, CX leaders face mounting challenges.

Providing exceptional support is no longer enough -- there’s a rising need to drive customer retention and revenue — all with limited resources.

However, most tools on the market, such as Zendesk, only solve for one side of this equation, leading to disjointed processes and a fragmented view of the customer. The result? Customer churn, low NPS, and missed revenue targets.

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Join our CX Masterclass

This masterclass, led by industry experts SmartBug Media, will guide you through the strategies and tools essential for overcoming these challenges, focusing on the powerful capabilities of HubSpot's improved Service Hub.

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What's in it for you?

Challenges Facing CX in 2024

Get an understanding of the latest challenges facing CX leaders and reps, such as buyer expectations, AI and self-service. We’ll discuss the necessary shift you need to make from reactive support to proactive support that drives revenue.

Proven Retention Strategies

You’ll get expert advice from an elite HubSpot partner, who has implemented customer service solutions for hundreds of companies. They’ll walk through some demos, tips and tricks, along with how you can leverage HubSpot Service Hub.

The Value of a Customer Platform

Get insight into why it’s critical to have an all-on-one platform for both your support and success teams, so they have a 360 view of the customer and the necessary tools to turn CX into a revenue driver (and how this compares to Zendesk).

Meet the Experts

Collette King

Product Lead - Service Hub

Collette King: linkedin
Tabitha Young

Director of Client Strategy

Tabitha Young: linkedin

Reserve Your Spot Now!

Join other forward-thinking CX leaders and redefine how your organization approaches customer experience. Don’t miss out on mastering the art of customer retention with HubSpot Service Hub — where support meets success.

About SmartBug Media

SmartBug Media consists of a team of 300 technical experts and consultants helping some of the fastest growing companies across North America transform their business and operations across the full customer lifecycle.