According to American Express, seven out of 10 U.S. consumers say they’ve spent more money to do business with a company that delivers great service. Excellent customer service, though, is more than an email reply or a phone call. It's the culmination of a well working human customer support system, where the company and the customer are linked beyond a quota. Customer support works well when there's a human element woven into the strategy.
We teamed up with Help Scout to bring you clear, actionable steps that will bring your customer support team up a notch for happier employees, and happier customers.