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We're bringing you tactics for creating a human-centered customer support strategy

  • According to American Express, seven out of 10 U.S. consumers say they’ve spent more money to do business with a company that delivers great service. Excellent customer service, though, is more than an email reply or a phone call. It's the culmination of a well working human customer support system, where the company and the customer are linked beyond a quota. Customer support works well when there's a human element woven into the strategy.

    We teamed up with Help Scout to bring you clear, actionable steps that will bring your customer support team up a notch for happier employees, and happier customers.

  • In this guide, you'll learn all about relational and transactional service models, and what will work better for you and your company. We explain setting up automation (like a human), working through your customer's priorities, and empowering your support team. 

    According to Harvard Business Review, It is anywhere from five to 25 times more expensive to acquire a new customer than it is to keep a current one. Learn how to make your current customers promoters, offer consistently human customer support experiences, and see that NPS go through the roof.

You'll learn all about:

  • Automating like a human
  • The future of chatbots in support
  • Using filters and workflows
  • Empowering your support team
  • Identifying customer priorities
  • Prioritizing customer experience

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