Reinvention Starts Here

The last decade has brought significant changes in the way businesses perceive customer experience.

It’s no longer enough to simply meet customer expectations. You have to go beyond reactive problem solving to proactively delivering more value. So, what does this look like in practice? We surveyed more than 1,400 customer support and customer success teams to answer this question for you.
Grab your copy
Join our live workshop
2023_ServiceHub_Customer_Surveys2 2

Key findings from our latest research

  • More than

    62%

    of customer service (CS) budgets have decreased.

  • Did you know that

    72%

    of revenue comes from existing customers?

  • And that

    86%

    of CX leaders say AI will completely transform the experience customers get with their company?

    Most B2B companies are sitting on a treasure
    trove of unleashed revenue potential.
    Here’s how to set it in motion.

    Reinventing CX Ebook
    ✅ Discover the new way to win with CX
    ✅ Unlock the new framework for revenue-driven CX
    ✅ Gain insights into the 5 disruptions impacting the B2B experience
    ✅ Learn how to prepare for a future of proactive CX

    Get a Free Demo of HubSpot’s Customer Service Software

    Find out why 205,000+ customers from more than 135 countries trust HubSpot to bring their team, tools, and data together in one place.