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Free Review Response Templates

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20 Prompts to Respond to Your Customer Reviews

Future Customers are Reading Your Reviews

93% of consumers say online reviews impact their purchasing decision, which makes reviews one of the most powerful (and untapped) methods of customer acquisition.

On top of that, 89% of consumers will read a business' response to a review, making your words immensely powerful.,In this offer, you'll receive 20 review response templates that can inspire how you handle your responses – the good, the bad, and the ugly.

Frequenty Asked Questions (FAQs)

  • These free review response templates can help businesses automate their responses to positive reviews, both on social media and their website. Templated responses can reduce the time spent responding to customers as well as allowing a company's own voice be heard when replying. Download your free HubSpot Review Response Templates today!

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  • A few things you can say:

    • "This review made our day!"
    • "Thank you so much for taking the time to leave us this amazing review."
    • "We appreciate the kind words! I’m thrilled to hear that it worked out for you."
    • "It’s always humbling to hear how we’re able to make our customers’ lives better."
  • Absolutely!

    Just sharing some free knowledge that we hope you’ll find useful. Keep us in mind next time you have marketing questions!

  • You have a five star review! What should you do? There are so many ways to thank someone for their time and leaving your business a 5-star rating:

    • Thanks for the positive review!
    • We love hearing from our customers – especially when we are able to make a positive difference.
    • Thanks again, and we hope to see you again soon!
  • It's important to respond to a positive employee review in a timely manner. Here are some examples for responding to your employees' reviews:

    • Say thank you for the feedback.
    • Ask about their expectations or goals so that they feel heard and respected.
    • Thank them again for taking the time out of their day to provide feedback on your performance as well as theirs.
    For more examples, look at HubSpot's Free Review Response Templates.
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