93% of consumers say online reviews impact their purchasing decision, which makes reviews one of the most powerful (and untapped) methods of customer acquisition.
On top of that, 89% of consumers will read a business' response to a review, making your words immensely powerful.,In this offer, you'll receive 20 review response templates that can inspire how you handle your responses – the good, the bad, and the ugly.
When you respond to a positive review, your appreciation creates more positive feeling for your brand. It’s a win-win, so consider saying something like "Dear ____, thank you so much for your kind words about our product/service. We really appreciate our customers taking the time to give us feedback."
Any heartfelt response of thanks will work. Try: "we appreciate your amazing review," "thank you for sharing your positive experience with us," or "your review really made our day!"
Just sharing some free knowledge that we hope you’ll find useful. Keep us in mind next time you have marketing questions!
Responding to positive reviews, especially 5-star reviews, generates more good feelings among potential customers who read it, as well as the person who wrote the review. Express your appreciation by saying something like "our team is so flattered by your great review," "thank you for your kind words about our product/service," or "we really appreciate your positive feedback and great review."
An example of how to respond: "Thank you for the positive review of my performance. I appreciate the kind words and encouragement that your feedback gives me. I will continue to try to achieve my best for the company."