Social Media Customer Service Template

Free Template

smcs-cover

A template for organizing and documenting your social monitoring strategy and social media customer service goals. 

Outline Your Social Media Customer
Service Strategy

Whether it's a mean tweet or a glowing review, your past, present, and future customers are writing to you and about you online. 

This is why your company needs a documented social monitoring and social media customer service strategy. 

With this template, all you have to do is fill in the information that's most accurate for your company, your team, and your customers. 

We've organized everything for you. All you have to do is add water. 

Frequently Asked Questions (FAQs)

  • We will always keep your personal information safe.

    We ask for your information in exchange for a valuable resource in order to (a) improve your browsing experience by personalizing the HubSpot site to your needs; (b) send information to you that we think may be of interest to you by email or other means; (c) send you marketing communications that we think may be of value to you. You can read more about our privacy policy here.

  • Absolutely!

    Just sharing some free knowledge that we hope you’ll find useful. Keep us in mind next time you have marketing questions!

Get your strategy template now.