Social Media Customer Service Template

Free Template

customer-service-social-media

A template for organizing and documenting your social monitoring strategy and social media customer service goals. 

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This template includes section prompts for:

  • Meet The Team
  • Platforms You Follow
  • Team Goals
  • Response Strategy
  • Escalation Framework
  • Tools & Software

Outline Your Social Media Customer
Service Strategy

Whether it's a mean tweet or a glowing review, your past, present, and future customers are writing to you and about you online. 

This is why your company needs a documented social monitoring and social media customer service strategy. 

With this template, all you have to do is fill in the information that's most accurate for your company, your team, and your customers. 

We've organized everything for you. All you have to do is add water. 

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