A template for organizing and documenting your social monitoring strategy and social media customer service goals.
Whether it's a mean tweet or a glowing review, your past, present, and future customers are writing to you and about you online.
This is why your company needs a documented social monitoring and social media customer service strategy.
With this template, all you have to do is fill in the information that's most accurate for your company, your team, and your customers.
We've organized everything for you. All you have to do is add water.
Just sharing some free knowledge that we hope you’ll find useful. Keep us in mind next time you have marketing questions!