Forget following your CEO, consumers are now in charge of your brand. We’ve been deep into the Age of the Consumer for some time, but the pandemic accelerated their takeover, putting them firmly in charge of 2022 and beyond.
They want more personalized content. They want faster service. They want better experiences. And they want it all now.
For your brand to survive, you will have to listen to, and respond, to their demands.
Once again, HubSpot & Talkwalker have reached out to global experts, industry veterans, and our audience to put together a list of the top trends for the year to come!
To create a social media report: