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State of Customer Service

The State of Customer Service in 2019

Discover customer service industry trends on everything from technology usage to evolving customer expectations in 2019.

How are customer expectations and behavior changing, and how are customer service teams adapting to those changes?

  • Customer expectations and behavior are changing. Word-of-mouth marketing is more important than ever, and your brand's reputation is probably influencing buying decisions more than you'd expect. Is your customer service team evolving to ensure that each customer interaction is exceptional?
  • HubSpot surveyed over 1,000 customer service leaders and representatives from the U.S., the U.K., Canada, and Australia to produce a report on the state of the customer service industry in 2019. How are teams structured today, and what tools and software do they use? How do they measure success?
  • The research also explores customer expectations in our world today, where every industry seems to be saturated with solutions. The data speaks for itself: excellent customer service is a key differentiator. Download the insights to understand which levers other companies are pulling to deliver fantastic support at every touchpoint.

The State of Customer Service in 2019 dives into:

  • How customer service teams are structured today
  • How service teams are measuring success
  • Why your service team needs to adapt to changing customer expectations
  • Which challenges customer service professionals are most commonly facing
  • Software and tool usage within the service industry
  • How service professionals typically learn and grow

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Is this really free?

Absolutely. Just sharing some free knowledge that we hope you’ll find useful. Keep us in mind next time you have marketing questions!

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