• HSLogo_color

HubSpot Annual State of Service in 2022

Annual State of Service Report

SOS2022-CoverThumbnail

As customer expectations rise to an all time high, customer service plays an ever increasing role in the overall customer experience. 

We surveyed over 1,400 customer service leaders across the globe to uncover what challenges they're facing, their goals, and how they leverage technology to deliver authentic service.

  • We will always keep your personal information safe. We ask for your information in exchange for a valuable resource in order to (a) improve your browsing experience by personalizing the HubSpot site to your needs; (b) send information to you that we think may be of interest to you by email or other means; (c) send you marketing communications that we think may be of value to you. You can read more about our privacy policy here.

  • Absolutely. Just sharing some free knowledge that we hope you’ll find useful. Keep us in mind next time you have marketing questions!
90% of leaders reporting that customer expectations have increased to an all-time high