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HubSpot Annual State of Service in 2022

Annual State of Service Report

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As customer expectations rise to an all time high, customer service plays an ever increasing role in the overall customer experience. 

We surveyed over 1,400 customer service leaders across the globe to uncover what challenges they're facing, their goals, and how they leverage technology to deliver authentic service.

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Download for free

In this report, you'll discover:

  • Challenges faced by service leaders and their teams
  • Top technologies used to enable service teams
  • How service teams deliver on core service metrics

 

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90% of leaders reporting that customer expectations have increased to an all-time high
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