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HubSpot Annual State of Service in 2022

Annual State of Service Report


As customer expectations rise to an all time high, customer service plays an ever increasing role in the overall customer experience. 

We surveyed over 1,400 customer service leaders across the globe to uncover what challenges they're facing, their goals, and how they leverage technology to deliver authentic service.

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90% of leaders reporting that customer expectations have increased to an all-time high