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HubSpot Annual State of Service in 2022 + UK Spotlight

Annual State of Service Report

HubSpot 2022 State of Service Report + UK Spotlight

As customer expectations rise to an all time high, customer service plays an ever increasing role in the overall customer experience. 

We surveyed over 1,400 customer service leaders across the globe + 231 businesses in the UK  to uncover what challenges they're facing, their goals, and how they leverage technology to deliver authentic service.

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95% of UK businesses reported that today’s customers have higher expectations than past customers.