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HubSpot Annual State of Service in 2022 + UK Spotlight

Annual State of Service Report

HubSpot 2022 State of Service Report + UK Spotlight

As customer expectations rise to an all time high, customer service plays an ever increasing role in the overall customer experience. 

We surveyed over 1,400 customer service leaders across the globe + 231 businesses in the UK  to uncover what challenges they're facing, their goals, and how they leverage technology to deliver authentic service.

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In this report, you'll discover:

  • UK spotlight: Customer service priorities, challenges specific to the region & more! 
  • Data and insights on customer service to use in your next meeting
  • Challenges faced by service leaders and their teams
  • Top technologies used to enable service teams
  • How service teams deliver on core service metrics (& so much more!)

 

 

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95% of UK businesses reported that today’s customers have higher expectations than past customers.
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