• HSLogo_color

HubSpot Annual State of Service in 2022 + UK Spotlight

Annual State of Service Report

HubSpot 2022 State of Service Report + UK Spotlight

As customer expectations rise to an all-time high, customer service plays an ever-increasing role in the overall customer experience. 

We surveyed over 1,400 customer service leaders across the globe + 231 businesses in the UK  to uncover what challenges they're facing, their goals, and how they leverage technology to deliver authentic service.

  • We will always keep your personal information safe. We ask for your information in exchange for a valuable resource in order to (a) improve your browsing experience by personalizing the HubSpot site to your needs; (b) send information to you that we think may be of interest to you by email or other means; (c) send you marketing communications that we think may be of value to you. You can read more about our privacy policy here.

  • Absolutely. Just sharing some free knowledge that we hope you’ll find useful. Keep us in mind next time you have marketing questions!
95% of UK businesses reported that today’s customers have higher expectations than past customers.