Building a Customer Experience that Drives Retention

Free webinar training for HubSpot users

May 29, 2020, 11 AM ET

Keeping customers engaged with your services and products is always important, but focusing on retention can be even more crucial during difficult times. Join this session to understand how you can apply strategies using HubSpot tools to delight and retain your customers.

What will I learn? 
We'll share how to map and audit your customer journey to find areas to improve the experience and drive customer satisfaction and retention.

  • Mapping your customer journey to find points of friction
  • Strategies to improve the customer experience 
  • How HubSpot’s tools can help you succeed

This session is part of the ADAPT 2020 series, an educational program developed to support you as you navigate the shifts in your business strategy due to the ongoing global health and economic crisis.


  • adriti-1

    Adriti Gulati

    Inbound Professor, HubSpot Academy
  • Meet Adriti

    Adriti is currently an Inbound Professor for HubSpot Academy. Prior to HubSpot, Adriti worked at a non-profit educational program focusing on getting high school students into colleges and universities. She is passionate about delivering exceptional customer service, as well as ensuring education is accessible for all.

Watch on-demand

Access the deck here