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How Listening to Your Customers Can Grow Your Business

Webinar: September 3, 2020 at 10 AM PT | 1PM ET
Free Copy of HubSpot State of Services report upon registration

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A lot has changed over a short period of time.

Many businesses have adjusted decades-long processes, dealt with an influx of customer questions, or brought new customers on for the first time under less-than-ideal circumstances.

The question is - how are they doing with all this? Your customers’ feedback is an invaluable tool to keeping retention high, attracting new business, and generally improving how your company operates. 

GM and VP of Product, Ying Chen sits down with guests from Wootric, Typeform and Podium to  talk about how to set up systems and processes that help you track what your customers are thinking and saying about your business--and what you can do with those insights. 

By registering for this webinar you'll also get immediate free access to our free report, The 2020 State of Services.

Our Webinar Panel of Experts Will Discuss:

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Why is customer feedback more important now?

The COVID-19 pandemic has put a lot of strain on most people and businesses. With increased change, comes an increased need for listening and adjusting. 

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How can you gather feedback?

What types of explicit and implicit feedback should your team be gathering -- and how should you go about getting it? 

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What should you do with feedback?

Listening is no good if you don't put feedback into action. We'll discuss the programs and processes you can put in place to use your feedback for growth. 

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Meet Our Panel

  • T024G0P55-URZDLAZMG-ef2387014739-512-1

    Ying Chen

    General Manager and VP of Product

  • Jessica_Pfeifer_Chief Customer_Officer and Co-founder

    Jessica Pfeifer

    Chief Customer Officer

  • kaela

    Kaela Worthen

    Group Product Manager

  • Screen Shot 2020-08-27 at 9.21.38 AM

    Paul Campillo

    Director of Brand & Communications

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This webinar was recorded at 10 AM PT | 1PM ET on September. 3, 2020. Upon registering, you will be redirected to a page to with the video and where you can download our free report.

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Check out our new educational series focusing on the shifts you need to make to build a marketing strategy for today’s unique situation and tomorrow’s new economy.

Learn more about Adapt 2020