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Webinar

Delighting your Customers at Scale

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Learn how your teams can provide outstanding customer support whilst empowering your customers.

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How can a great customer experience drive growth in a business?

As your company scales, you still have a voice, your marketing still matters, but your customers’ voice matters more. In 2022, customer expectations and experiences continue to be key determinants of brand and company loyalty, with consistent preferences for self-service, personalisation, and real-time resolutions.

Watch the roundtable discussion on Thursday, March 24th with Phil McHugh, Hubspot's Director of Customer Success EMEA and Madelyn Deprey, Aircall’s Senior Director of Customer Success, who will be leading the discussion on how they delight customers through outstanding customer care at scale.

Panel

    Agenda

    You'll hear from our Customer Success leaders about:

    • How customers and their expectations of what a delightful experience has changed
    • How they're assisting Customers and Support teams to improve customer experience.
    • What they're doing to improve the customer journey throughout the Sales cycle.
    • How organisations can start with small changes & evolve their customer-first strategies.
    • BONUS: We'll also have a live panel Q&A so you can get your questions answered by HubSpot's and Aircall's Customer Success Leaders.

    Register Now to Watch On-Demand

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