Leveling up the Customer Experience with Chat

Available On-Demand

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Your customers have more questions than ever. Connect with them in real-time.

Chat volume has steadily risen week-over-week since the beginning of the pandemic, peaking the week of  July 27 with a 64% increase over pre-COVID averages.  

Bottom line - if you’re not using chat to serve your customers yet, you should be considering it. And if you are using it, you should be making sure it’s providing the person on the other end with a great experience.

This week, sit down with HubSpot Head of Conversational Engagement Connor Cirillo and Marketing Director Marwa Greaves as we explore  why chat has been poised for such a meteoric rise, and what you should consider when building out your own chat strategy. 

Can't make this webinar live? Simply fill out the form below and we'll send you the recording after the event. 

We'll Talk About:

2-Aug-04-2020-09-06-07-88-PM

Why Chat, Why Now?

Why has conversational marketing exploded in popularity, and what purpose does it have in marketing and customer success?

1-Aug-04-2020-09-06-07-90-PM

Building a Chat Strategy

Whether it's your first or 50th time implementing chat, we'll discuss how to set up a great experience for your end users.

3-Aug-04-2020-09-06-07-82-PM

Measuring Chat

What does success look like when implementing chat, and how can you measure and adjust your strategy on an ongoing basis? 

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Meet our Speakers

  • IMG_2473_2

    Connor Cirillo

    Head of Conversational Engagement

    HubSpot

  • Screen Shot 2020-08-04 at 5.14.10 PM

    Marwa Greaves

    Director of Marketing

    HubSpot

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This webinar took place at 10AM PT | 1 PM ET on August 13, 2020. Upon completing the form you will be able to access the recording and slides.

Check out our new educational series focusing on the shifts you need to make to build a marketing strategy for today’s unique situation and tomorrow’s new economy.

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