Why Chat, Why Now?
Why has conversational marketing exploded in popularity, and what purpose does it have in marketing and customer success?
Chat volume has steadily risen week-over-week since the beginning of the pandemic, peaking the week of July 27 with a 64% increase over pre-COVID averages.
Bottom line - if you’re not using chat to serve your customers yet, you should be considering it. And if you are using it, you should be making sure it’s providing the person on the other end with a great experience.
This week, sit down with HubSpot Head of Conversational Engagement Connor Cirillo and Marketing Director Marwa Greaves as we explore why chat has been poised for such a meteoric rise, and what you should consider when building out your own chat strategy.
Can't make this webinar live? Simply fill out the form below and we'll send you the recording after the event.
Why has conversational marketing exploded in popularity, and what purpose does it have in marketing and customer success?
Whether it's your first or 50th time implementing chat, we'll discuss how to set up a great experience for your end users.
HubSpot
HubSpot
This webinar took place at 10AM PT | 1 PM ET on August 13, 2020. Upon completing the form you will be able to access the recording and slides.
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