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HubSpot's approach to Marketing Hub Enterprise 'Grandparenting'

HubSpot announced exciting enhancements to our Marketing Hub Enterprise product. We’re already using some of these features ourselves and think you’ll really enjoy them.

To coincide with these enhancements, HubSpot is increasing the base price of our Marketing Hub Enterprise product. On November 1, 2018, the base price of Marketing Hub Enterprise will be $3,200/month (USD), which includes 10,000 contacts. Contacts above the 10,000 included will be priced at an additional $10/month (USD) per 1,000 contacts.

All existing Marketing Hub Enterprise customers will be given access to the new Marketing Hub Enterprise features at their existing price. Customers who purchase Marketing Hub Enterprise before the base price change on November 1, 2018 will be given access to these enhancements as they are made available at the $2,400 base price, as we further explain below.

In the FAQ below, we’ve outlined how changes to your contract could impact your base price for Marketing Hub Enterprise after November 1, 2018. These details provide some additional information on how our Customer Terms of Service applies in this case, but are not meant to change or replace those terms.

We think you’ll love the improvements we’ve included in Marketing Hub Enterprise. We’re excited for you to grow better with HubSpot.

FAQ: I’m an existing customer who purchased Marketing Hub Enterprise prior to November 1, 2018....

The subscription price for Marketing Hub Enterprise will be as specified in your order and won’t change unless a new order is completed or your fees increase based on usage according to our Customer Terms of Service.

Customers who purchase Marketing Hub Enterprise prior to November 1, 2018 will be charged the subscription price set forth in the applicable order, based on a base price of $2,400/month, and this price won’t change unless a new order is completed or your fees increase based on usage according to our Customer Terms of Service.  

A new order must be completed to make changes to your existing subscription, for example, to change your billing period, payment method, and/or subscription term length. New orders completed for one of these reasons will be based on the base price which we make available on our Pricing Page.

Customers who automatically renew will not see a change in the base price of Marketing Hub Enterprise and the terms in your order for Marketing Hub Enterprise will continue to apply. Customers who complete a new order for the renewal will be based on our base price which we make available on our Pricing Page.

Customers who purchased Marketing Hub Enterprise prior to November 1, 2018 will automatically gain the functionality of the new Marketing Hub Enterprise as it’s made available. We expect all features to be made available no later than November 1, 2018.

Thank you to our loyal customers