Webinar:
Meet Service Hub 2.0

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Refer back to the insights and information provided during the webinar with the presentation deck, available in PDF format.

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Overview

Customers today have higher expectations than ever before.

Consider this: 90% of consumers consider an immediate response to be important, or very important, when reaching out to a customer representative. Receiving, sorting and directing customer queries to the right person, with context on all their interactions with your brand, in lightning speed is critical to reach these rising expectations -- but how do you do it?

At HubSpot, we’re continuing to make big investments to enable companies to deliver the experience their customers have come to expect. This year, Service Hub has had a big upgrade and now has a brand new set of tools including: in-app chat, multilingual knowledge base, a new JIRA integration, out-of-the box help desk automation and more, so you can delight your customers without sacrificing your team’s productivity.

Agenda Highlights

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Key Features Deep Dive

See what's new in Service Hub with feature demonstrations into in-app chat, multilingual knowledge base, plus a new JIRA integration.

Tips and Tricks

We'll share examples and use cases of how live chat and bots can help generate leads, speed up your sales cycle and provide top notch customer service -- completely automated and personalised.

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Q&A with Guest Experts

Discover how in-app chat, customer knowledge base, and seamless ticket creation has helped Yellow NZ and Manta5 optimise their customer experience without sacrificing team productivity.

Speakers

  • Tayla Styles
    Communications & Channel Support Manager

    Tayla’s communications and customer support background combined with a firm belief in information accessibility and dispersion is at the core of Manta5’s CRM implementation and development. As Communications & Channel Support Manager at Manta5 Hydrofoil Bikes, Tayla developed the Hubspot Marketing, Sales, and Service CRM infrastructure to successfully support Manta5's product launch into 24 countries.

  • Richard Stanners
    Senior Application Manager

    Richard is part of Yellow’s Digital Transformation Team (IT), and is responsible for their Enterprise Systems, including CRM, Ordering, Fulfilment, Integrations and internal data team. Richard’s passions are for well-behaved and feature rich systems, as well as promoting the great work and advances made by the Digital Transformation team.

    • Guy Richards
      Inbound Growth Specialist

      Guy is a Growth Specialist at Hubspot, he helps businesses throughout Australia and New Zealand leverage HubSpot’s Inbound Flywheel Strategy in order to grow better. Before joining Hubspot, Guy owned a successful Building Management and Strata Maintenance business in Sydney which employed 16 staff and serviced over 70 properties throughout the metro area before being bought out.

    • Usman Hijazi
      Principal Growth Specialist

      Usman is a Principal Growth Specialist at HubSpot, with a passion for Digital Marketing and Sports.

      Still have questions?

      Book a Meeting with one of our Growth Specialists