Most support teams aren't short on ticket volume. They're short on time to deal with it. In this session, Jessica and Peter will show you how Customer Agent works inside Help Desk — handling routine email tickets, drafting responses for your team to review, and handing off to humans with full customer context already loaded.

What we'll cover:

• Setting up Customer Agent on email and controlling how much it handles from day one
• Using percentage rollouts and working hours to start small and scale as you see results
• Reply recommendations — how your team reviews AI-drafted responses before anything sends
• How Customer Agent pulls from your knowledge base, product catalogues, and customer records to give accurate answers
• What happens when a ticket escalates — and why your agents won't be starting from scratch
• Reporting on resolution rates so you can show the impact clearly